Working in the ever-changing travel and tourism industry could take you anywhere. If you are passionate about travel and good customer service then a course in travel and tourism could be just the ticket. This qualification will provide an introductory set of knowledge and skills, relevant to travel and tourism. You will gain lots of transferrable skills too. By understanding what is involved in areas such as marketing, customer service and administration you will be set for work in other industries as well as travel and tourism.
This qualification is ideal for anyone who is working within a customer service role, either over the telephone or in person. You will be carrying out routine tasks and will take responsibility for your workload, but will have support from team members as and when required. The qualification will develop your skills for carrying out tasks in a service role such as dealing with routine and non-routine queries, communicating effectively, meeting customer needs, resolving complaints and managing customer relationships. You will be required to complete a workbook, be observed in your working environment and collect evidence to demonstrate your skills and knowledge.
You will investigate the UK tourism sector, understand its importance and gain an insight into the different employment opportunities available. You will have the chance to develop your personal skills and qualities, which will enable you to succeed in this exciting sector.
Introduction course prior to the full Level 2 course in Travel & Tourism. This essential short course gives you and your teacher the ideal opportunity to see if the full course is for you, in terms of content and workload, without the pressure of actual assignments or exams.