Online Account Guide
To help you navigate your online account, manage your enrolments and personal information, we have put together this short guide, below.
This guide assumes that you have already created an online course.
You can also download a PDF version of the guide here:
Logging in:
Sign In:
1. Enter the email address you signed up with.
2. Enter the password you chose when you signed up.
3. Click Sign-In.
Note: If you have forgotten your password, click “Reset Password” and follow the onscreen instructions.
Access Your Account for In-Person and Phone Enrolments:
If you enrol on a course in-person or over the phone, an online account is automatically created for you. To access your account, follow the step 1 and when the sign in box above appears do not enter any information. Click Reset Password. This pop-up box appears for you to:
1. Enter your surname and the email address you gave at enrolment.
2. Enter the CAPTCHA characters and,
3. Click Save.
You will then receive an email with a link to create your password.
Home Screen:
1. Switch between Your Account and Personal Information.
2. Your Calendar displays when your courses start and lesson dates.
3. Switch between your Learning and Personal account options.
4. Information on Enrolments and any Outstanding Charges, Pre-Qualification results and Outstanding Documents.
My Documents:
1. All courses, Pre-Course Interviews (PCI) and any incomplete enrolments will be listed here.
2. You can click on the course code to see further information on the course.
3. You can use the dropdown menu to filter your courses.
When you click on your course code you will come to this screen with your course information.
1. Course Title, Course Code, Venue, Start Date and Start Time.
2. Description of your course.
3. Location address and interactive Map.
Outstanding Charges:
Any Outstanding Charges will be listed here.
Pre-Qualification:
Any Pre-Course Interviews (PCI) will be listed here.
Documents:
Any outstanding Documents and information on how to upload will be displayed here.
Home Screen:
Navigate back on the Home Screen
1. Click on the date highlighted on the Calendar.
2. Course title and start time will be displayed.
Personal Details:
1. Click on the Personal Details tab on the left to see your personal information.
Options - Personal:
1. Click on the Personal tab under Options on the right to:
- Change Password.
- Update Contact Details.
- Upload Your Photo for your home screen.
Options - Change Password:
Click on Change Password
1. Here you must enter your current password.
2. Enter your new password following the guidance on the screen. Confirm new password by retyping it in exactly the same.
3. and then click Save.
Options - Update Contact Details
Navigate back to the personal options on the home screen and click on Update Contact Details.
1. Here you can change and of the necessary Contact Details like your name, address and contact numbers.
2. You can update your preferred contact methods
3. When you are finished, click Save.
Options - Upload Your Photo
Navigate back to the personal options on the home screen and click on Upload Your Photo.
1. Click Choose File and locate the image on your device’s storage.
2. Click Upload and when it is complete your photo will be displayed on your home screen.
What are Supported Internships
If you have enrolled on a course but have not uploaded your Proof of ID, Residency or Concession Eligibility documentation, when you log in you may be presented with a reminder pop-up.
1. If you have them present, click Upload Now and follow the onscreen instructions.
2. If you do not have them to hand, you can click Close and come back to it later.
Note: Please be aware, if you do not upload your documents, you may be prevented from starting your course until you have proved your identity, residency, or fee concession eligibility.
Home Screen:
If you do not see a pop-up or you previously clicked close, on your home screen you will see a red, Upload Proofs button in the top-right corner of your home screen.
1. Click on the Upload Proofs button.
You will then be presented with a pop-up window.
1. Click on the dropdown menu and select the type of ID you will be uploading.
2. Click Continue.
You will then be presented with an Upload Your Image pop-up window.
1. Click Choose File and locate the image on your device’s storage.
2. Click Upload and when it is complete your photo will be displayed on your home screen.
Once complete, you should be able to view your documents on your Documents page.
If you need any further assistance with your account, enrolment, or documents, please do not hesitate to contact our Centre Support Advisors on 01708 434955. Alternatively, you can email our team at Enquiries-AdultCollege@havering.gov.uk
You can also download a PDF version of the guide here: