Terms & Conditions

Terms & Conditions

Terms & Conditions

Terms & Conditions

The information you provide on the enrolment form will be passed to the Education and Skills Funding Agency (ESFA), and the Learner Records Service (LRS) which are registered under the Data Protection Act 1998. The registration is primarily for the collection and analysis of statistical data. The ESFA will collect and share this information with other organisations for the purpose of administration, careers and other guidance, statistical and research purposes. Further information about data confidentiality is available upon request or from the ESFA website.

The contents of the courses are believed to be correct and to reflect the current state of knowledge at the point of publication. The College reserves the right to make alterations to courses, teachers, fees or venues without prior notice provided such alterations shall not substantially affect the course content or qualification and such alterations shall, at best, only entitle the participant to reimbursement of course fees paid if such adjustments substantially differ from the advertised programme.


The College reserves the right to cancel or reschedule courses at their discretion if in the opinion of the College there are insufficient enrolments or attendees to make the course financially viable. In such cases the participant shall be offered transfer to an alternative course. The College commits to notifying learners if their course has insufficient numbers to go ahead at least seven days before the start of the course.


If not appropriate/acceptable a credit note for course fees will be issued. In such cases the College liability shall be restricted to a reimbursement of any fees paid to the College. In the event of the cancellation of courses or classes for a reason outside the control of the College, the College shall be under no obligation to provide any reimbursement.

If you cannot attend the first session of your course but wish to continue on the programme, you should inform the College immediately on 01708 434955 (select option 3). If you fail to do so we reserve the right to offer your place to an applicant on our waiting list, and you may forfeit any fees paid. If you fail to attend four consecutive sessions without notification, the College reserves the right to withdraw you from the course, in line with ESFA requirements. Please ensure you are clear on the minimum attendance requirements of your course, as this may impact on your abilityto achieve. Some courses require a minimum 85% attendance.

The copyright in all material provided by the College shall (unless expressly stated otherwise) remain vested in the College and may not be reproduced without the College’s specific written consent. The copyright in, and of any work produced, by the learners as part of the course, shall remain with the College and work may be retained at the discretion of the College for display or promotional activities.

The College shall not be liable for any loss or damage suffered by a learner in connection with the provision of any course or service except in the case of personal injury, loss suffered as a direct result of the College’s negligence or death. The College shall not be liable to the learner for any delay in performing, or any failure to perform, any of the College’s obligations, if the delay or failure was due to any cause beyond the College’s reasonable control.


The College does not insure learners’ personal belongings and as such, learners are responsible for making appropriate provision in respect of insurance arrangements to protect their property (including vehicles) and person. This includes learners opting to park of their own volition at any of the College’s sites. Learners accept by signing the enrolment form that they attend and park at their own risk.


The College will not store learners’ completed work for longer than 12 months after the completion of a course. The College will attempt to contact learners to remind them to collect their work. After this time, the College will take steps to dispose of portfolios not claimed by learners.

Upon completing the College’s enrolment form (also referred to as a learning agreement), either face to face or over the phone, the learner enters into a legally binding contract with the College. Where you have signed up to a qualification course, and where this course has been entirely funded due to your job seeking status, it is expected that you will participate in at least one of our employability programmes as a condition of undertaking this course of study with the College. In addition, if you withdraw from your course with fees outstanding you remain liable and the College will seek to recover this debt. If your personal circumstances change whilst on the course resulting in your eligibility for concessions ceasing, the College reserves the right to levy a charge for the outstanding fee amount from the point of the change. Havering Adult College reserves the right to cease assessing learners’ work in the event they default in their payments until such time as the outstanding balance is then paid. We will contact you within six months of completing your course to track your progress. Signing the enrolment form confirms your acceptance of this condition.

NOTE: Nothing in these Terms and Conditions of Enrolment affects your statutory rights.

Financial Terms & Conditions

Settlement is due on enrolment. Places will not be held without payment. Settlement in full or in part by agreement with the College will ensure that your name appears on the course register.

The College reserves the right to charge interest at the current Bank of England base rate plus 2% per month if payment is not made by the due date.

All fees agreed on enrolment will be due regardless of whether a student later withdraws from the course. This includes where fees are being covered by 19+ Advanced Learner Loans, as the loans will terminate at the point of withdrawal and the learner will assume full liability for all outstanding fees to the College, as well as repayments to the loans provider. Similarly, where payment is by instalments, at the point of withdrawal the outstanding fees will become due in full and final settlement. Those in receipt of full fee remission due to their status will also become liable for the amount of fees due for the remainder of the course, as funding associated with that enrolment will cease at the point of withdrawal and could otherwise adversely affect the financial viability of any given course. The London Borough of Havering will seek to recover any monies owed, and non-payment could result in a County Court Judgement (CCJ). A CCJ can effect your credit rating for up to six years.

Once enrolled, a learner is liable for the fee identified in this agreement regardless of whether they subsequently decide to withdraw from the course. Reimbursement in whole or in part for fees paid will only be considered in truly exceptional cases. All applications for reimbursement must be made in writing. Appropriate supporting documentation must be attached (e.g. medical certificates). Please note, once a course has been purchased, there is no automatic entitlement to a refund.


The College reserves the right to make a deduction of £25 from such reimbursements to represent the administration and other costs to the College occasioned by the learner’s withdrawal. If the College requires a learner to leave for reasons of conduct, the learner will remain liable for the full amount agreed at enrolment.

Credit notes in whole or in part may be obtained for course withdrawal for reasons agreed between the learner and the College. Credit notes may be valid for a one year period from the date of issue and are not transferable to another learner.

Fee reductions will only be applicable to courses as indicated and to learners meeting the criteria. Evidence must be provided. Evidence may be further checked to ensure all learners are still eligible for any concession applied at the commencement of the course. You may not be able to gain a retrospective refund if you fail to produce the required evidence at the point of enrolment, and you pay for the full course fee.

Receipts will be provided for all monies paid to the College except where payment is made through BACS or standing order.

Where successful completion of a qualification course results in the award of a certificate, the College reserves the right to suspend further assessment of a learner’s work in the event that said learner defaults on their instalment payments, or where overall fees or other amounts remain due. This is deemed to be a breach in the contract between the learner and the College, and it is entirely at the discretion of the College as to whether or not further assessment will take place once outstanding fees are paid.

The College reserves the right not to accept applicants or enrolments from individuals or sponsors where fees or other costs from previous courses remain outstanding until such time as all outstanding fees or other outstanding costs are paid.

In addition to the above, the College reserves the right to terminate an enrolment at any time during the life of a course where fees are outstanding or where any agreed instalment payment defaults.


The College may take legal action for the recovery of monies due and in such circumstances the College reserves the right to make charges of up to £300 to represent the administration and other costs to the College occasioned by the non-payment.

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